Last updated: August 2026
Snowdonia Hub respects your privacy and takes the protection of your personal information seriously. This Privacy Policy explains what information we collect, why we collect it, how we use it and your rights.
Snowdonia Hub is a nature based accommodation and retreat venue at:
Snowdonia Hub
Hafod Gwenllian
Dolwyddelan
Conwy LL25 0JF
United Kingdom
For the purposes of UK data protection law, Snowdonia Hub is the data controller for personal information covered by this policy.
Depending on how you interact with us, we may collect information including:
• your name and contact details
• information you provide when making an enquiry or booking
• details relating to guests included in a booking where necessary
• arrival and departure information
• correspondence between you and Snowdonia Hub
• information required to provide services you have requested
• payment and transaction information
• information you provide when subscribing to our email communications
• technical information generated when you use our website
• CCTV images and audio where you enter areas covered by our external security cameras
We only collect information that is reasonably necessary for the purposes described in this policy.
We may use your personal information to:
• respond to enquiries
• administer and fulfil accommodation, retreat or other bookings
• communicate with you before, during and after your stay
• process payments and maintain appropriate financial records
• provide information or services you have requested
• manage the safety and security of our guests, visitors and property
• comply with our legal and regulatory obligations
• manage and improve our website and services
• send occasional news and marketing communications where you have chosen to receive them
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may process your information because:
• it is necessary to perform a contract with you or take steps at your request before entering into a contract
• we have a legal obligation to do so
• it is necessary for our legitimate interests, provided those interests do not override your rights
• you have given us your consent
Where we rely on consent, you may withdraw it at any time.
If you choose to join our mailing list, we may send you occasional news from Snowdonia Hub, thoughts on business and wellbeing, useful information and updates.
You can unsubscribe at any time using the unsubscribe link contained in our emails.
We currently use MailerLite to manage our website and email communications. Information submitted through our website may therefore be processed by MailerLite on our behalf.
When you make a booking, information may be processed by booking platforms, payment providers or other service providers necessary to administer your reservation and payment.
These organisations may process information under their own privacy policies as well as acting as service providers to us.
We do not require or intend to store complete payment card details ourselves where payments are processed securely by a payment provider.
We use external security cameras for legitimate safety and security purposes.
Cameras may capture video and audio when activated by movement. Further information about where cameras are used, why we use them and how recordings are handled is available in our CCTV & Security Cameras policy.
Our website and the services used to operate it may use cookies and similar technologies.
These can be necessary for the website to function and may also help us understand how visitors use the website and improve its performance.
Where required, non essential cookies and similar technologies will be used in accordance with your cookie choices.
We do not sell your personal information.
Where necessary, information may be shared with organisations that help us operate Snowdonia Hub, such as:
• website, email and technology providers
• booking and payment providers
• professional advisers and insurers
• service providers acting on our behalf
• police, regulators, courts or other authorities where legally required or reasonably necessary
We only share information where there is an appropriate reason to do so.
Some of the technology and service providers we use may process information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards will be used where required by UK data protection law.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting, tax, insurance and contractual requirements.
Different types of information may therefore be retained for different periods.
CCTV recordings are dealt with separately under our CCTV & Security Cameras policy.
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
Access to personal information is restricted to those who reasonably require it.
Depending on the circumstances, UK data protection law may give you rights including the right to:
• ask for access to personal information we hold about you
• ask us to correct inaccurate information
• ask us to erase information in certain circumstances
• object to or restrict certain processing
• withdraw consent where processing is based on consent
• request transfer of certain information where applicable
You also have the right to complain to the Information Commissioner's Office (ICO) if you have concerns about how your personal information has been handled.
If you have a question about this Privacy Policy or would like to exercise your data protection rights, please contact us using the contact details provided on the Snowdonia Hub website.
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
The current version will be published on this website.